Privacy Policy for Donald Heating & Plumbing Services Ltd
Effective Date: 2023
At Donald Heating & Plumbing Services Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Donald Heating & Plumbing Services Ltd is a registered company in the United Kingdom, providing heating and plumbing services. Our contact details are:
•Email: Robert@donaldheating.com
•Phone: 07772 753926
If you have any questions regarding this policy or our data practices, please contact us using the details above.
2. What Information We Collect
We may collect and process the following types of personal information:
•Contact Information: Name, address, email, and phone number.
•Payment Details: Bank details or payment information (processed securely).
•Service Details: Information related to the heating and plumbing services provided to you, such as property details.
•Communications: Any correspondence, including emails, texts, or phone calls.
•Technical Data: IP addresses, browser type, and website usage data if you use our website.
3. How We Use Your Information
We use your personal data for the following purposes:
•To provide and manage our heating and plumbing services.
•To communicate with you regarding appointments, quotes, and service updates.
•To process payments and manage accounts.
•To comply with legal or regulatory obligations.
•To improve our services and enhance customer experience.
4. Legal Basis for Processing
We process your personal data based on one or more of the following lawful grounds:
•Contractual Necessity: To fulfill our contractual obligations to you.
•Legal Obligations: To comply with applicable laws or regulations.
•Legitimate Interests: To improve and manage our services and ensure efficient operations.
•Consent: Where you have explicitly given your consent (e.g., for marketing communications).
5. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
•Service Providers: Third-party contractors or suppliers who help us deliver our services.
•Payment Processors: To process transactions securely.
•Regulatory Authorities: When required by law or in response to legal requests.
•IT Providers: For website hosting, data backup, or other technical support.
We ensure that all third parties adhere to strict data protection standards and process your information only for specified purposes.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, your data will be securely deleted or anonymized.
7. Your Rights
Under the UK GDPR, you have the following rights:
•Access: To request a copy of the personal data we hold about you.
•Correction: To request corrections to your data if it is inaccurate or incomplete.
•Deletion: To request the deletion of your data (where applicable).
•Objection: To object to the processing of your data for certain purposes.
•Restriction: To restrict how your data is processed.
•Data Portability: To request a transfer of your data to another provider.
•Withdraw Consent: To withdraw your consent where processing is based on consent.
To exercise any of these rights, please contact us using the details in Section 1.
8. How We Protect Your Information
We take the security of your data seriously and implement appropriate technical and organizational measures to protect it, including:
•Secure storage and encryption of data.
•Regular security audits and staff training.
•Restricted access to sensitive information.
Despite these measures, no data transmission over the internet can be guaranteed to be 100% secure.
9. Cookies and Website Use
If you use our website, we may use cookies to improve your browsing experience.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and where appropriate, notified to you via email.
11. Complaints
If you believe we have not handled your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
•Website:https://ico.org.uk
•Phone: 0303 123 1113
We encourage you to contact us first to resolve any concerns.
Donald Heating & Plumbing Services Ltd remains committed to safeguarding your privacy and ensuring transparency in how we handle your personal data.